Effective date: February 19th, 2023

Introduction

This Privacy Policy explains how ChatMate collects and processes personal data of users who use our services. ChatMate is committed to protecting the privacy of our users and complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

What data do we collect?

We collect the following types of personal data from users:

• Twitch user ID and name
• Twitch access tokens (created by ChatMate during authorization)
• Associated Twitch channel information available via the Twitch API using their access token (outlined in-detail within Twitch’s authorization flow)
• Stripe customer ID and Stripe subscription ID (for users who choose to upgrade to a paid subscription)
• Legal name, billing address, payment information, etc. (for users who choose to upgrade to a paid subscription)

How do we collect your data?

We collect personal data from users when they register for a ChatMate account and authorize ChatMate to access their Twitch account. We also collect personal data from users when they upgrade to a paid ChatMate subscription through our payment processing partner, Stripe.

How will we use your data?

We use personal data for the following purposes:

• To provide and improve our services
• To communicate with users about their ChatMate account and subscription
• To process payments for upgraded subscriptions
• To comply with legal and regulatory requirements

How do we store your data?

We store personal data in secure servers located in the United States. We take appropriate technical and organizational measures to protect personal data from unauthorized access, accidental loss, and other unauthorized processing.

We keep personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal data is no longer needed, we securely delete or anonymize it.

What are your data protection rights?

You have the following rights with respect to your personal data:

• The right to access your personal data
• The right to rectify your personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to object to processing of your personal data
• The right to data portability
• If you wish to exercise any of these rights, please contact us using the contact information provided below.

Cookies

We use a single cookie for in-browser authentication purposes on the ChatMate website. This cookie allows us to keep you logged in and provide you with personalized content. We do not use cookies for any other purposes.

Twitch API

ChatMate uses the Twitch API to obtain information about our users and their channels. This includes information such as channel name, number of followers, and other metadata associated with the channel.

We adhere to Twitch's rules and policies for accessing and using this data, and we only access data that is necessary to provide our service. We do not share this data with third parties, and we take all necessary precautions to ensure the security and privacy of this data.

Chat Recordings

ChatMate records Twitch chat message text content associated with the user who wrote it. This information is used to train our AI models, and is stored securely on our servers.

We are only able to obtain this information through the Twitch API, and we adhere to Twitch's privacy policy and terms of service in our use of this data. We do not share this data with third parties, and we take all necessary precautions to ensure the security and privacy of this data.

Privacy policies of other websites

Our website may contain links to other websites. This privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. Any updates to this privacy policy will be posted on our website.

How to contact us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at privacy@mychatmate.io.